Privacy Policy

At Mythical Candles ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website, purchase products, or communicate with us. The types of information we collect may include:

  • Personal Information: This may include your name, email address, phone number, billing address, delivery address, and payment information.

  • Non-Personal Information: This includes data that cannot directly identify you, such as your IP address, browser type, device information, and browsing patterns on our website. We may collect this data through cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide and deliver our products and services.

  • Process and fulfill orders and transactions.

  • Respond to customer inquiries, complaints, and support requests.

  • Send you promotional communications, newsletters, or updates, if you have opted to receive them.

  • Improve our website, services, and user experience.

We will only use your personal information for the purposes for which it was collected or as otherwise permitted or required by law.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files that are placed on your device when you visit our site.

You can manage cookie preferences through your browser settings, but please note that disabling cookies may impact the functionality of some parts of our website.

4. How We Protect Your Information

We take reasonable steps to ensure the security of your personal information. We use appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no method of data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Sharing Your Information

We will not sell, rent, or trade your personal information. However, we may share your personal information with third parties who provide services to us, including:

  • Payment processing providers

  • Shipping and order fulfillment partners

  • Website hosting services

These third parties are required to comply with confidentiality and data protection obligations.

We may also disclose your information if required by law or in response to a legitimate request by law enforcement agencies or regulatory bodies.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you no longer wish to receive communications from us, we will retain minimal information for record-keeping purposes and to comply with legal obligations.

7. Your Rights Under the Privacy Act

Under the Privacy Act 1988, you have certain rights concerning your personal information:

  • Access: You may request access to the personal information we hold about you.

  • Correction: You have the right to correct any inaccurate or outdated personal information we hold about you.

  • Deletion: In some circumstances, you can request the deletion of your personal information.

  • Opt-Out: You can opt-out of receiving marketing communications by following the instructions in our emails or contacting us directly.

To exercise these rights, please contact us at [Your Contact Information].

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend you review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

mythicalcandlesau@gmail.com